What to Ask About HVAC Warranties and Guarantees
When investing in a new HVAC system, one of the most important considerations is the warranty and guarantees provided by the manufacturer and contractor. These protections can offer peace of mind by ensuring that you won’t bear the full cost of repairs or replacements if something goes wrong. However, not all warranties are created equal, and it’s crucial to ask the right questions to fully understand the coverage. Below are the essential questions to ask about HVAC warranties and guarantees before finalizing your purchase.
In addition to understanding warranties and guarantees, it’s essential to consider the type of system that best suits your home. Learn more about choosing the right HVAC unit for optimal comfort and efficiency
1. What does the warranty cover?
Why it’s important:
HVAC warranties can vary widely in terms of what they cover. Some warranties cover just parts, while others cover both parts and labor. Understanding the specifics of the warranty ensures you're clear on what is included and what might be excluded.
Follow-up:
Ask if the warranty covers just the parts or if it includes labor as well. Does it cover the compressor, heat exchanger, and other major components? Also, ask if installation issues or faulty workmanship are covered under the warranty.
2. How long does the warranty last?
Why it’s important:
HVAC system warranties typically vary in length. Parts warranties often last 5 to 10 years, while some manufacturers offer longer coverage for specific components. The duration of the warranty can affect how long you’re protected after installation.
Follow-up:
Inquire about the length of coverage for the major components such as the compressor, coils, and heat exchangers. Also, ask whether the warranty length depends on registration or other requirements.
3. Are there any exclusions or conditions?
Why it’s important:
Many warranties come with exclusions or conditions that could limit your ability to claim repairs or replacements. For example, certain types of damage (like that caused by neglect or improper maintenance) may not be covered.
Follow-up:
Ask the contractor to explain any exclusions, such as issues caused by lack of maintenance, misuse, or improper installation. Does the warranty cover repairs only if you follow specific maintenance schedules? Are there any restrictions on the types of repairs or parts covered?
4. Do I need to register the HVAC system to activate the warranty?
Why it’s important:
Some manufacturers require you to register your HVAC system within a certain time frame (often 60 to 90 days) to activate the warranty. Failing to register the system could result in limited coverage.
Follow-up:
Ask the contractor if the manufacturer requires registration and how long you have to register the system. They should also provide instructions on how to complete the registration process.
5. Does the warranty cover labor costs?
Why it’s important:
While many HVAC manufacturers provide long warranties on parts, labor is often excluded or only partially covered. This means you may have to pay out of pocket for the labor costs involved in repairs, which can be substantial.
Follow-up:
Inquire if labor costs are covered under the warranty. If not, ask whether the contractor offers a labor guarantee in addition to the manufacturer's parts warranty. Some contractors may offer a 1-year labor guarantee or extended labor coverage for an additional fee.
6. What happens if I need a repair or replacement after the warranty expires?
Why it’s important:
It’s important to understand your options if your HVAC system breaks down after the warranty period ends. Some manufacturers or contractors may offer extended warranties or service plans.
Follow-up:
Ask if there is any kind of extended service plan or maintenance contract available after the warranty expires. What happens if the system fails after the warranty period? Are there options for purchasing extended warranties or service agreements?
7. Can I transfer the warranty if I sell my home?
Why it’s important:
If you plan to sell your home, you may want the warranty to be transferable to the new owner. This could be a selling point, especially if the HVAC system is relatively new.
Follow-up:
Ask if the warranty is transferable to a new homeowner. Are there any additional steps or fees involved in transferring the warranty? If the system is under warranty when you sell the house, can the new owner still take advantage of the remaining coverage?
8. What’s the process for filing a warranty claim?
Why it’s important:
Knowing how to file a warranty claim can save you time and stress if your HVAC system breaks down. It’s important to understand the process so that you can act quickly when necessary.
Follow-up:
Ask the contractor to explain the process for submitting a warranty claim. How long will it take to process the claim? What documentation will you need to provide? Will the contractor or manufacturer handle the claims, or will you be required to submit the paperwork yourself?
9. Is there a limit to the number of repairs or replacements under the warranty?
Why it’s important:
Some warranties may limit the number of claims you can make for repairs or replacements, or they might offer a pro-rated warranty (meaning the coverage decreases over time).
Follow-up:
Ask if there are any limitations on the number of claims you can make or if the warranty is pro-rated after a certain number of years. For example, does the warranty cover full replacement for the first 5 years, then only partial coverage thereafter?
10. Does the warranty cover parts that are not included in the initial installation?
Why it’s important:
If you add components like air purifiers, humidifiers, or thermostats to your HVAC system later, it’s important to know whether they are covered by the same warranty.
Follow-up:
Ask whether components added after installation are covered by the same warranty or whether separate warranties are provided for each part. Are additional parts like ductwork, air filters, or thermostats included in the warranty?
11. Are there any recommended maintenance tasks to keep the warranty valid?
Why it’s important:
Some manufacturers require regular maintenance or specific tasks to be completed to keep the warranty valid. Failing to perform these tasks could void the warranty.
Follow-up:
Ask about any maintenance tasks required to keep the warranty intact. Does the manufacturer require annual maintenance or a professional inspection? If so, how often should it be performed, and is it covered under the warranty?
12. What happens if my HVAC system is discontinued or no longer supported?
Why it’s important:
In the event that your HVAC system is discontinued or the manufacturer stops offering support, it’s essential to know what options you have for repairs or replacements.
Follow-up:
Ask what happens if your HVAC system is discontinued or no longer supported under warranty. Will the manufacturer provide replacement parts, or will they offer a credit toward a new system? How will the contractor handle unsupported systems?
Warranties and guarantees are key factors in your HVAC decision-making. To ensure you’re working with a trustworthy contractor, don’t forget to review the questions to ask your HVAC contractor before signing any agreements.
Conclusion
When purchasing an HVAC system, understanding the warranty and guarantee options is just as important as choosing the right equipment. Asking the right questions will help you clarify what is covered, for how long, and what steps you need to take to ensure your system remains protected. Be sure to get all the details in writing, so you know exactly what you’re getting when it comes to warranty coverage. This will help you avoid any unpleasant surprises and ensure that your HVAC system remains reliable and efficient for years to come.
Frequently Asked Questions (FAQs)
- Do I need to register my HVAC system to activate the warranty?
- Yes, many manufacturers require you to register the system within a specific timeframe (usually 60 to 90 days) to activate the warranty. Check with your contractor or manufacturer for the registration process.
- Does the warranty cover the cost of labor for repairs?
- Some HVAC warranties include parts but do not cover labor. You may need to purchase an extended labor warranty or service agreement to cover these costs.
- Can I extend the warranty on my HVAC system?
- Many manufacturers offer the option to purchase extended warranties for parts and labor. Ask your contractor if this is available and if it fits your needs.
- Are warranties transferable if I sell my home?
- Some HVAC warranties are transferable to new homeowners, but there may be specific requirements. Always ask the contractor for details about transferring the warranty.
- What happens if my HVAC system is no longer under warranty?
- If your system is no longer under warranty, you’ll need to cover repair or replacement costs. However, some contractors offer maintenance contracts or extended warranties to help protect your system.